[vc_row][vc_column][vc_column_text]Terms and Conditions
Please Read Carefully
The SVMS TOURS & TRAVELS (‘the Company, ‘we’, ‘us’ and ‘our’) accepts bookings subject to the following conditions. We wanted to inform that these conditions will be applicable only for tour arrangements booked by the clients with the company. Once you book your tickets with us, it means that you have accepted our terms and conditions in a correct manner. All references in these conditions such as “booking”, “tour” or arrangements means the tour arrangements and does not specify anything particular. Please ensure to read over the terms and conditions in our website as to get a clear idea of the respective rights.
1. Your Tour Contract
The contract placed between the Client and Company (between “you” and “our company”) is important to us. We assure that the contract placed between us will not be revealed to any of the private third parties. SVMS TOURS & TRAVELS will stand with their customers in matters of any dispute, claim or any disputes arise between us. However, we are not responsible for the problems caused in your own matters or personal. No employee in the company other than the director of SVMS TOURS & TRAVELS has the right to vary or omit any of these terms. No promises will be offered for discounts and promotions unless it is made in written form.
2. Secure your Booking
To secure the booking, SVMS TOURS & TRAVELS requests the customers to pay an amount for minimum deposit. This is mandatory for all the tour packages and sometimes high deposit amount will be asked to cover payment conditions. You need to read over the booking conditions and general information of the tour packages selected. Any doubts regarding the booking process can be cleared over the phone or you can send an email to travel@svmsholidays.com. The tour company shall assist you in any kind of tour related matters.
3. Payment for your Tour
After the deposit, you are required to pay the balance amount within a period of one week. In certain cases, the people would be asked to deposit the full payment at an earlier stage before the start of the holiday. The “balance due date” will be estimated to the customer at the time of direct contact in our office or through email. In case of non-payment, the tour company has the right to cancel your booking at any point of time.
4. Change in Booking
If you are interested to make any changes in the booking, then you are requested to directly visit our branch office with your receipts. The changes will be made on the basis of certain emergency conditions alone. We do not entertain the people to make repeated changes. Minor changes will only be allowed. It will be applicable only under certain conditions.
5. Cancellation of Booking
Cancellation of booking is allowed in our tour company. But, it merely depends upon the situation. You have the right to cancel the tickets provided under certain circumstances. You need to inform us through call or email before a stipulated period of time. Cancellation charges will be imposed for the customers in few cases. It is important to know that the amount paid will not be refunded at any cost.
6. Complaints
If you have any complaints regarding the holiday arrangements, then you have the right to complain to us at travel@svmsholidays.com. We are eager to hear your complaints and solve to the best extent. You can specify the type of complaint in the mail and send us. Our customer service team will look at the issue and get back to you in a period of 24 hours.
7. Our Responsibility for your Tour
We ensure to arrange each of the holiday arrangements with great care and attention. SVMS TOURS & TRAVELS is responsible for our employees, agents and suppliers at the course of travel. Other than that, we are not responsible for any criminal or violent act that takes place during the time of travel. You should act diligently and enjoy your holiday trip. We advise to stay away from all kind of illegal activities in your journey.
8. Brochure/ Website/ Advertising
The information contained in our website, brochure, itineraries and other advertising material is believed to be clear and understandable for all the visitors. However, there may be errors occasionally and information may be changed at any time. We request all our customers to check out the terms and conditions before at the time of booking. If you find anything complicated, please drop a mail to us at travel@svmsholidays.com
9. Usage of Customer’s Holiday Pictures
Any picture or video shared by the customers during or post the trip in the support groups or e-mails, will be used in the social media platform to engage the audience. However, if you are not comfortable with the same, kindly drop a mail to travel@svmsholidays.com and your request will immediately be looked into.
10. Visa Obligations of the User
The travel bookings done by SVMS TOURS & TRAVELS are subject to the applicable requirements of Visa which are to be obtained by the individual traveller. SVMS TOURS & TRAVELS is not responsible for any issues, including inability to travel, arising out of such Visa requirements and is also not liable to refund for the untraveled bookings due to any such reason.
11. Insurance
Unless explicitly provided by SVMS TOURS & TRAVELS in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user and SVMS TOURS & TRAVELS doesn’t accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service/ product by SVMS TOURS & TRAVELS shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes and SVMS TOURS & TRAVELS shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.
12. Website and Mobile App Usage
Your use of any information or materials on the website and mobile app is entirely at your own risk, for which SVMS TOURS & TRAVELS shall not undertake any liability. It shall be your own accountability to ensure that any products, services or information available through our website or app, meet your explicit specifications.
You are restrained from altering, duplicating, distributing, transmitting, reproducing, publishing, licensing or selling any information, software, products or services acquired from this website or app. Duplication of content from the website and app is forbidden which is in accordance with the copyright notice and forms a part of the Terms of Use. Additionally, SVMS TOURS & TRAVELS reserves private rights to modify, revise, and delete any of the contents without giving prior notice to any person
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